Key Performance Indicator Professional Certification | 4 – 15 March 2024 | VIRTUAL

COURSE OVERVIEW

Gain the requisite skills to guarantee that your organisation’s scorecard systems are methodically built, implemented explicitly with your unique needs, and sustained through careful planning and management.

The KPI Professional Course is designed to build a core practical knowledge base in performance measurement and improvement. The KPI Professional Course is based on the Balanced Scorecard Institute’s KPI framework and years of consulting and training experience in performance management and building scorecard systems. Created by the Balanced Scorecard Institute and offered in association with the George Washington University Centre for Excellence in Public Leadership (part of the College of Professional Studies), the certification program is consistent with the best practice of developing performance scorecards.

KPI and performance measurement development is a discipline that involves articulating what an organisation is trying to accomplish and then identifying the most meaningful and valuable indicators of success. Performance measures, or KPIs, are a vital part of any strategic, operational and project management system, as they are critical to assessing the effectiveness of organisational performance. KPIs also help analyse the gap between actual and targeted performance and measure organisational effectiveness and operational efficiency.

This course is designed to help participants understand the fundamentals of performance management and then successfully develop, deploy, and manage meaningful KPIs for strategic, operational, or programme management.