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Balanced Scorecard Professional certification (BSP)


Understand and apply organisational performance management principles using the Balanced Scorecard Management System and Nine Steps to Success Framework.

Delivery methods

In-Person Training (Onsite)

5 day training

In-Person Training (Public)

5 day training

Virtual Instructor-Led Training

10 x 3hr tutorials

Course Accreditations

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Course overview


Gain the requisite skills to guarantee that your organisation’s balanced scorecard is methodically built, implemented explicitly with your unique needs, and sustained through careful planning and management.

The Balanced Scorecard Professional Certification Course provides delegates with the necessary tools for building, implementing, and sustaining balanced scorecard planning and management systems in their organisation. Created by the Balanced Scorecard Institute and offered in association with the George Washington University Centre for Excellence in Public Leadership (part of the College of Professional Studies), the certification program is consistent with basic balanced scorecard concepts and terminology developed by Kaplan & Norton.

Course Durations


In-Person Training (Onsite)

5 day training

In-Person Training (Public)

5 day training

Virtual Instructor-Led Training

10 x 3hr tutorials

Objectives & Topics


The program is designed around practical techniques and templates, real-life case studies, and time for participants to practice what they learn with support from experts.

Participants will learn how to:

  • Articulate the six steps needed to build a scorecard system and the three steps required to implement these systems
  • Explain the evolution of measurement and strategic management systems
  • Identify reasons for adopting a balanced scorecard system
  • Anticipate challenges that need to be overcome
  • Contrast the differences and similarities in scorecard systems for different organisations
  • Utilize an organisation assessment to set vision, mission, and strategy
  • Define strategic themes and results
  • Develop Strategic Objectives and a Strategy Map
  • Define performance measures, targets and thresholds
  • Developing Initiatives and a prioritisation plan
  • Identify and understand the three implementation steps of
  • Automation, Cascading and Evaluation
  • Use software to communicate performance information
  • Cascade the scorecard throughout the organisation
  • Using scorecard information to improve performance
  • Overcome the challenges of integrating balanced scorecard systems with other enterprise-wide systems
  • Apply the BSC to an organisation’s needs making it relevant to company-specific issues

Benefits of attending


Benefits gained

Delegates gain a greater understanding of the critical concepts of the balanced scorecard and why it is gaining so much traction in corporate, non-profit, and governmental organisations. Delegates learn a systematic, nine-step methodology for building and implementing the balanced scorecard. This specifically designed methodology is based on the performance management theory developed at Harvard University and incorporates the years of experience garnered from the Institute’s international balanced scorecard consulting experience. The course demonstrates and explains some practical steps to develop the various components of a balanced scorecard management system.

Who should attend?

This course is recommended for delegates interested in building, implementing, and maintaining strategic performance management systems. And those wishing to develop practical ideas for improving overall organisational performance. Courses are taught by highly experienced instructors with backgrounds in training and consulting for private, public, and non-profit organisations.
customer feedback
The course was excellently delivered, and it fully met all my expectations about BSP. The facilitator, Mark, demonstrated real expertise in this area. The facilitator responds and clarifies information effectively. He willingly provides further explanations for any missed concepts.
This course really opened my thinking & vision in preparing scorecards. Our perception of targets now has a bigger picture. We have to use strategic & also create a balance. Can’t wait to get back to the office to share with colleagues and will also be useful at our unit strategy session.
The training is simply excellent. The combination of Mark's experience, technical knowledge, approachability & facilitation skills had me engaged throughout the 5 days. Thank you & very well done.

The training is good, very informative and the examples ad case studies will give a clearer picture of how to apply the concepts. The interaction while individuals plan different instructions gives insight into different alterations that once we use to find solutions to issues.

The training was extremely useful in identifying current challenges within the organisation and individual departments. It has helped us to recognise areas that need improvement.
This is a real practical solution to business & performance management situation especially in Africa government institutions.

The training was well paced and planned out. The Virtual Learning classroom was well organized. Facilitator's use of the whiteboard was amazing.

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    Course Facilitator


    Mark Van Rooyen

    Senior Partner & Lead Consultant

    The course will be facilitated by Mark van Rooyen, who has trained many Balanced Scorecard Bootcamps over the last 20 years, for various organisations. His experience in strategy, management and performance systems will ensure value for all delegates. His success in delivering many courses across the continent, and his understanding of various operational environments, make his presentation and training highly effective.